FAQ

Pre-ordering allows you to purchase items before they are available in our fulfillment center. This option secures your place in line to receive the products as soon as they become available.

We aim to provide excellent customer service and satisfaction. If anything isn’t quite right with your order please email micaela@tinycreator.com for assistance.

Returns are accepted within 30 days of delivery date with original tags attached, bag in original condition, and art products unused. A full refund will be credited toward the original form of payment. Kindly note, initial shipping fees are non-refundable.

To request a return, please email micaela@tinycreator.com to begin the process.

All orders are shipped from our fulfillment center in Salt Lake City. We offer the following shipping services:

  • Standard Ground
  • FedEx 2-Day
  • FedEx Standard Overnight

Orders placed Monday - Thursday, will ship within 24-48 hours of being placed. Orders placed on Friday will ship on the following Monday.

Kindly note, our fulfillment center is closed on Saturday and Sunday. Delivery estimates based on the shipping address are displayed at checkout. 

International locations are not supported at this time, but stay connected through our mailing list so we can keep you updated!

International locations are not supported at this time, but stay connected through our mailing list so we can keep you updated!

All of our products are made with non-toxic materials that comply with or exceed US testing regulations. Our tags and packaging are recyclable or compostable. Although not fully eco-friendly, it's our company mission to be fully sustainable by 2025.

Yes we do! For more information, please email micaela@tinycreator.com.

After watching countless families sit down at restaurants glued to tablets and phones, Micaela and Colton formed Tiny Creator - a company that is focused on offering enriching entertainment to outshine screens and help families connect through creativity. Learn more here.